Job Description

Are you looking for your next job? Are you great with people, helpful and enthusiastic? Then I believe I have a role that is perfect for you.


As a Customer Services consultant you`ll be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.

You`ll seek to resolve customer queries at the first point of contact where possible, and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

You`ll get real responsibility and opportunities to develop your career. You`ll join a friendly and welcoming team, and receive plenty of support to help you reach your potential.

No experience is necessary as full training will be given.

Role Summary:
Speaking to customers on the phone, helping them with their questions or issues
Taking payments by phone, letter and our online services;
Creating customer records and keeping them up to date;
Using webchat and email to support our customers online.

If successful, you`ll be employed on a 5 out of 7 contract, and be expected to work five days out of seven days covering various working patterns between 08.00 am and 10.00 pm, 37 hours per week.

Shifts may include:
Monday - Friday:
8am - 4pm
9am- 5pm
12pm- 8pm
Saturday: 8am - 4pm
Sunday: 9am - 5pm

Essential Skills and Experience:
Good communication skills, both oral and written;
Dedication to providing a brilliant service for customers;
Ability to handle both enjoyable and fast-paced conversations;
Ability to provide information, quickly and clearly;
Possess a can-do attitude and a real passion for supporting people;
Proficient in maths and the ability to deal with basic calculations;
Good organisational skills, able to respond flexibly to changing priorities at short notice.


If you would like to know more please feel free to call 0131 243 1130.

I look forward to hearing from you.