Job Description

I have an exciting opportunity for a Customer Service Representative to join a small and friendly team for an immediate start.

Location and the role:
The job is based in Letchworth, with excellent facilities and just a short walk from both the train station and town centre. You will be part of our small Customer Service Desk team providing telephone support, allocating work to engineers, recording data, updating and monitoring systems, updating and maintaining regular reporting using Microsoft Excel and assisting with basic internal IT issues.

This role is ideal for a customer focused individual who has a passion for customer service and could also be an ideal start to a career in IT, customer services or administration. The ideal candidate will have experience within a customer service, administrative, retail or call centre environment. IT literacy is essential (Windows, Microsoft Office and Google Suite), however training for specific IT skills/tasks will be provided.

Working hours:
You would be required to work on a shift pattern, covering 7 days per week, 365 days per year, including weekends and Bank Holidays between the hours of 5am and 8pm. The current rotating shift pattern is 4 days on and 2 days off, consisting of 2 days working from 5am - 2pm, 2 days working from 11am - 8pm and 2 days off, this continues throughout the year and is subject to change depending on business requirements.

Specific Requirements:
Due to the nature of the role offers of employment will be dependent on passing a six-month probationary period and an employment/educational referencing check.

Please note that candidates will require their own transport or live within walking distance of the office due to the hours of the job and lack of public transport facilities. Ideal candidates will live in Letchworth or very close by.

Benefits:

• £18,000 per annum, increasing to £18,600 per annum following probationary period
• 4 x basic salary life assurance
• Overtime
• 29 days annual leave (pro-rata for part-time hours)
• Company Pension