Job Description

Brook Street Recruitment is delighted to be working with our manufacturing client in Mallusk to recruit an experienced Customer Service Executive to join their expanding business,

The candidate hired will be responsible to assist the Commercial and Sales Directors and help the external sales team achieve company objectives by providing full customer services support on a global basis

Duties:


Main point of contact for approx 10 -20 Customers locally and international based;
Building strong, credible relationships with Customers, ensuring total Customer satisfaction.
Order entry, involving accuracy and attention to detail.
Having an in-depth knowledge and understanding of each customer account, with a comprehensive understanding of each customer price list and any specific requirements relevant to each account.
Working closely with customers with regards to orders and providing accurate lead times and delivery schedules and following up invoices on a daily basis;
Working closely with the planning and logistics teams to ensure all customers orders are promptly placed, planned and shipped according to requested dates and providing or assisting in providing resolutions should problems occur from order placement to shipment;
Working closely with Logistics and loading team to maximise daily loading capacity and actively chasing Customers to clear their stock;
Advising Customers on a daily/weekly basis on the progress of their orders and actively working with production to ensure all Customer orders are produced;
Ensure all quality issues raised by the Customer are followed through, and were appropriate raise and follow through credit notes for payment;
Prompt handling of all sample requests as required;
Ensuring relevant Sales person is kept informed of any issues relating to their customers;
Ensuring international based sales team are kept informed of all updated price lists;
Providing all necessary Sales information for Customer visits i.e turnover, historical sales prices, o/s orders.


Criteria:



Proven experience in a key customer account management role
Experience of shipping goods either locally or internationally experience
Degree in a business-related sub a min of 3 years relevant experience through business.
Has a proven track record of building strong customer relationships.
Strong interpersonal and communication skills.
Highly motivated and results
Focused on accuracy and attention to detail.
Ability to work individually or as part of a team
Excellent organisational skills
Good problem solving skills
Experience of Microsoft office, word excel


Salary will depend on experience and performance at interview - £20-25k per annum

Please send CV via the link