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Customer Services - Internal Sales Representative

  • Location:

    Londonderry

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Colleen Farquharson

  • Contact email:

    [email protected]

  • Job ref:

    BBBH393938_1737552301

  • Published:

    20 days ago

  • Expiry date:

    21/02/2025

  • Startdate:

    March 2025

Job Description

Brook Street Recruitment is working with our client in Derry/ Londonderry to recruit a new full time and permanent Customer Service Internal Sales Representative

The Customer Service Internal Sales Representative is a central point of contact between external Customers and the company.

PLEASE NOTE THAT THIS ROLE IS OFFICE BASED - ITS NOT REMOTE AND IT IS LOCATED IN NORTHERN IRELAND !

Responsible for providing first class sales support to the company Sales Team, ensuring all customer orders and issues are addressed in a timely fashion as well as liaising between customer, internal departments to ensure efficient co-ordination of the customer order process using the SAP system.

Duties

  • Managing all aspects of order entry, order processing and order shipment
  • Communicating with customers regarding issues such as order status, order changes and confirmations, as well as any complaints or questions in a professional and courteous manner.
  • Maintaining customer records to include weekly reporting on order status
  • Preparation of reports for internal / external sales meetings and customer visits
  • Preparing and issuing quotes for their portfolio of House Accounts
  • Identify and target new opportunities within their House Accounts
  • Log and respond to Customer score cards / Performance Metrics
  • Creating and maintaining customer records in SAP systems, including order preferences, product specific feedback, address information, billing information, and contact preferences
  • Working with Buyers and Planners to achieve on-time customer deliveries
  • Complying with and supporting all Health, Safety & Environmental programs, policies and procedures
  • Performing any other job-related duties and responsibilities as may be assigned


Essential Criteria:

  • GCSE Maths & English (or equivalent)
  • 2 years' demonstrable Customer Services experience
  • Strong organisational skills and attention to detail
  • Ability to demonstrate excellent relationship building skills
  • Excellent communication skills, both written and verbally
  • Excellent IT skills including use of MS Office & Excel


Desirable Criteria:

  • Experience working within a global Company
  • Previous experience with SAP


This is a site-based role, 38 hours per week Mon - Fri 08:00 - 17:00 & 08:00-12noon on Friday, there is no flexibility.
Salary can be discussed on application - send your CV and Cover Letter explaining why you think you are a fit for the role to Colleen Farquharson via the apply link

Close date is Tuesday 4th Feb at 5.30pm - Please note cover letter is essential

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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