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Customer Services Manager

  • Location:

    Liverpool, Merseyside

  • Sector:

    Hospitality & Catering

  • Job type:


  • Salary:

    £25856 - £28729 per annum

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    26 days ago

  • Expiry date:


  • Startdate:


Job Description

Do you have experience in box office management? Are you someone that is happy to work unsocial-able hours to get the job done? Do you feel that you put the customer at the heart of everything you do?
Working with a company that offers the best entertainment across Liverpool you will be working at the site based in the heart of the city centre where you will be part of the Box office team responsible for managing all daily operational aspects of the Contact Centre and Box Offices.
Benefits in the role include:
" Salary between £26k - £28k (Dependant on experience)
" Flexible 5/7 day working pattern across Days, Evenings and weekends
" Local Government Pension Scheme - employee contribution the employer contribution is 14% Appraisal Process - structured training for each role
" Non-discretionary Bonus - Based on company and individual performance
" Company paid Medicash Scheme Free annual Health checks
" Free onsite parking - equates to more than £1500 annually
" Team building away days
Day to Day duties include -
" Manage all daily operational aspects of the Contact Centre and Box Offices, including staff presentation, accurate and efficient administration, office organisation and daily control of the main Ticketing sales areas
" Ensure that all areas and points of sale are adequately resourced at all times, and that customer enquiries are responded to appropriately as per company guidelines
" Set and meet agreed performance targets with regard to speed, efficiency, sales and quality.
" Manage the Ticketing Supervisor and Ticketing Advisors, financial control, reporting, cash handling, the processing of credit/debit card payments and to ensure the banking of cheques and cash are strictly controlled and accurately recorded.
" Organise staffing levels, including shift patterns and determining the number of staff required to meet the needs of the business.
" Discuss and set objectives, monitor progress, review objectives and manage the annual training and development plans
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing

In order to apply for this role you must have the following experience/background -

" Experience of managing a team in a fast-paced environment
" You will need to be a great communicator who can share knowledge, experience and best practices
" You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
" You must be adaptable to change, whilst being able to challenge effectively
" As a manager, you will actively listen to and respond effectively to customers and colleagues

If you fit the above criteria, please apply directly and to speed up your application, complete our pre-registration link on

If you require any further information on the role, please contact Alex at or call 07483 939 722


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