Customer Services Ocean Import/Export
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Location:
Antrim
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Sector:
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Job type:
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Salary:
£25000 - £26000 per annum
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Contact:
Colleen
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Contact email:
colleen.farquharson@brookstreet.co.uk
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Job ref:
BEL/298853_1635523138
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Published:
over 2 years ago
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Expiry date:
10/12/2021
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Startdate:
ASAP
Job Description
Brook Street recruitment is working on behalf of our client in Antrim to recruit a Customer Service Advisor for the Import/Export department
Primary Responsibilities:
* Support to the Department Manager which may from time to time include out of
hours cover.
* Liaise with customers ensuring that customer requests and queries are met and dealt with in accordance with a high level of customer service.
* Liaise with suppliers and service providers to ensure customer expectations are met or exceeded.
* Maintain all relevant records on the company's costing system, ensuring profit margins are maintained and accurately reported and ensuring that customers are invoiced in a timely and accurate manner.
* Prepare and submit all relevant paperwork, including but not limited to, Bills of Lading, Commercial invoices, NES declarations.
Supporting Responsibilities:
* Liaise with company finance department ensuring all sales and costing queries are dealt with in an efficient and effective manner.
* Ensure good filing and housekeeping of all associated paperwork.
* Carry out projects related to departmental responsibilities as and when directed by the departmental head.
* Maintain and update customer monitor sheets and web-based tracking systems.
* Prepare job files for customs clearance.
* Any other duties which can reasonably be required of the post holder in order to meet operational requirements.
Candidate Specification
* At least one year's experience in a customer service / logistics role, preferably with Sea Imports & Exports experience
* Practical experience of job costing systems.
* Experience of preparing and working with ocean / road freight documentation.
* Effective communication skills.
* Experience in the use of Microsoft Office, internet, and e-mail.
* Ability to demonstrate good time management skills.
* Ability to work unsupervised and be a team player.
* Ability to work to tight deadlines.
* Willingness and ability to learn new tasks and procedures quickly
Salary will depend on background - £21-26k per annum
Please send CV via the link
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