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Customer Services Team Advisor

Job Description

Brook Street are recruiting on behalf of their esteemed Government Client in Corstophine.
We have a position available for a Customer Service Advisor on a temporary basis.

This is a customer service role (inbound enquiries only).

Hours are approximately Monday - Friday 9-5pm.
£8.36 rising to £10.51 after 12 weeks on assignment.

You will work alongside a sociable team of customer assistants who will support you throughout your role.

Your main duties will include:

Dealing effectively with inbound enquiries (telephone or email) from the general public and Insolvency Practitioner network

Identifying information on internal case management systems

Accurately updating files and recording the outcome of enquiries

Supporting customers using Government digital services

Acting as an administrative liaison with internal and external stakeholders

Responding appropriately to any complaints



Skills required:

Excellent communication/customer service skills

Excellent typing skills (speed and accuracy)

Efficient users of Word, Excel and Outlook

Able to carry out internet searches

Work on your own initiative and to tight and demanding deadlines

Work with a flexible approach and have the ability to multi-task

Adapt to changing situations within the office and responds with energy and commitment

Work as a part of a team and have a positive and can-do attitude.
Full training will be provided.

For more information, please contact Georgia on 0131 243 1130

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