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Customer Services Team Leader / Process Team Leader - PART TIME

Job Description

Please only apply to this role if you can do the hours stated below:

Exciting opportunity for a PART TIME Team Leader based in central London to work every Wednesday, Thursday and Friday. You will be working Wednesday, Thursday, Friday - 17:00hrs to 20:30hrs - 3.5 hours per day (10.5 hours per week)

This role is an ongoing temporary role based in central London, which will be reviewed after 6 months. The pay rate is £14.45 per hour. You must be willing to undergo a Basic DBS (criminal record check) check for the role.


You will be supervising a team to ensure the delivery of a transaction processing service to clients. You will have excellent communication skills, be able to motivate and develop the team, and be able to pick up systems and processes quickly to ensure that the agreed processes, standards, timescales and quality requirements are adhered to.

Role Overview
Supervise a team ensuring the delivery of a transaction processing service to clients. The process team Leader will have good working knowledge of the developments in their area, and an awareness of its application within past and present business engagement enabling them to provide a `Go To` expertise within the overall team.


Key Responsibilities
" Lead small teams - Motivate, and develop the team and encourage communication.
" Schedule team work to required timescales and Service levels.
" Lead the planning implementation, in order to ensure the availability of required staff members
" Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.
" Identify and manage improvements within own area.
" Update and maintain data base/systems / documentation.
" Comply with regulatory requirements where applicable.
" Collect and provide statistical data/reports as required.
Essential Skills
" Able to lead small teams
" Expert understanding of relevant systems / ERP
" Highly developed user of Excel, Word, PowerPoint
" Good at internal and external communication
" Ability to manage a small budget (FTEs, overtime)
" Ability to set and achieve performance targets
Desirable Skills
" Previous experience of the JVs

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