Brook Street Recruitment is currently working with our prestigious client to recruit new Customer Success Managers for their growing company.
Our clients Customer Success Managers possess an unrivalled sense of autonomy, ownership, and dedication to helping each customer realise their value.
Customer Success Managers have the opportunity to grow their careers through a focus on skill development and a performance-based role progression path.
In this role, you'll get to:
* Be the trusted advisor and advocate for a portfolio of clients
* Engage customers actively with regular strategy calls to derive maximum value from their investment while identifying new usage opportunities
* Collaborate with other teams to ensure adoption and successful continued renewal
* Determine customer goals and collaborate on customised inbound strategic plans while driving customer accountability.
* Monitor customer health and build associated risk mitigation plans
* Resolve customer inquiries by aligning customers with the right resources.
* Previous experience with sales and customer service
* Passionate about customer success and experience
* Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer
* Solve problems with curiosity and creativity
* Embrace challenges and change
* Commit to getting better every day
* Invest in relationships with customers and colleagues
* Contribute to a positive team environment of equality and inclusion
* Bachelor's Degree in Marketing, Business or another relevant subject
* CIM, DMI or other practical marketing qualification
Salary will be determined after interview and based on experience
Please send CV via the apply link