Job Description

We are currently recruiting for a Customer Success Manager to join an ever growing IT global team based in Reading. If you are a proven talent with experience in customer success, device/Modern Workplace evangelism and technical skills, this role is a great opportunity to help take their portfolio of products to new heights in a market with millions of passionate customers and billions of dollars in business. They are an unmatched team comprised of talent, passion, expertise, and commitment.

Responsibilities:
As a Customer Success Manager, you will;
* Be the Evangelist and Technical Product Expert to drive Enterprise customer adoption and deployment, working closely with our Modern Work team and Customer Success Unit:
* Drive new customer adoption & deployment of devices & support revenue growth across the entire device and accessories portfolio
* Demonstrate excellence in customer engagement, engage across teams & stakeholder management
* Compete aggressively to win new business and drive market penetration while growing customer mindshare
* Evangelise & remove technical blockers to customers (BDMs and TDMs) to drive success of new and updated device portfolio
* Be the interface to the customer and orchestrate a v-team of resources to solve customer problems:
* Extend relationships beyond IT to business decision makers, Modern desktop management, envision & achieve digital transformation
* Helping to identify and diagnose technical and competitive blockers and respective solutions for sales opportunities and usage decision blockers and engaging the right resources to overcome these blockers
* Sharing practical knowledge with partners to drive the sale, deployment,
* You will help customers make decisions to remove adoption & deployment blockers, build their business
* You will lead technical presentations, demonstrations, workshops, proof of concepts, and pilots to explain, demonstrate, and prove to our largest customers the capabilities of products and services, and how you can make the businesses more successful.

Typical Day
* 50% customer facing time, F2F or teams. 30% internal team prep and seller engagement, working with account team. 2-% team rhythm, network, stakeholder engagement.
* Flex hours are okay. Within core hours.
* Some travel to customer site worse case weekly but likely to be less than that

This contract role is paying up to £51k depending on experience, starting ASAP

Deadline for this role is 12pm Thursday 22nd July