Job Description

Customer Support Accounts and Complaints Advisor

Coventry - Commutable from Nuneaton, Bedworth & Hinckley

£20,200 per annum after 3 months successful probation increases to £21,200 per annum

Fantastic opportunity to join a fun, enthusiastic and supportive team! Must have strong customer service, complaints experience and accounts experience.

Duties:
First point for all queries, ensuring these are resolved promptly and through to satisfactory conclusion
Monitor all outstanding customer support returns resulting in balances being owed
Managing all credit notes created via the return procedures and customer support team
Liaising with the warehouse to ensure returns are being receipted in, within a timely manner to
ensure accounts are kept clear and up to date
Action all credit note, requests including credits and re-invoicing
Liaising with customers over the phone and email
Reviewing debtor balances on cash accounts on a daily/weekly basis
Chase and collect payments from customers who owe balances on cash accounts
Pursue outstanding invoices by telephone, email or letter
Process all refund requests and inform customers of any potential delays
Highlight any issues to the relevant departments to ensure that the customer satisfaction levels
remain high
Send out copy invoices/credit notes using the customers preferred delivery method
Undertake any specific projects as defined by Direct Sales Manager or Supervisor

Person Specification:
Customer service skills
Complaints experience
Knowledge/Experience of accounts
Team player
Good IT skills


Benefits:
35 days annual leave entitlement including bank holidays
Access to EAP
Free on-site car parking
Cycle to work scheme
Sponsored learning and development
Wellbeing support and activities
Charity events

If interested in this role and you have relevant experience please click APPLY NOW, you will be contacted if successful.