Job Description

Brook Street (UK) Limited is currently working on behalf of our client to recruit a Full Time Customer Support Administrator.

Working closely with the sales and aftersales teams this is a central role ensuring we capture every opportunity to provide the best service, add value to all our existing customers, and to assist in identifying new customers.

This position will be based in Templepatrick.

The core hours of work will be Monday to Friday; 08:30 - 17:00, however, some flexibility will be expected outside of these hours as needed due to operational requirements.

Key Duties & Responsibilities
* Daily administration, management and monitoring of internal manufacturer system that reports information on customer machines
* Analysing information from the system to identify urgent faults reported by customers and acting on this information in a timely fashion
* Generating regular reports from the system to identify key trends and opportunities to proactively add support to customers for service opportunities / parts sales
* Liaise with engineers and aftersales team to ensure system is accurately updated once services are completed
* Proactively contact customers regarding requirements and to follow up on satisfaction with our service
* Proactively building strong, positive long term relationships with customers
* Collating and reporting on feedback gained from customers
* Ensuring customer details are updated and correct in the system and adding new customer details in a timely fashion
* Over time be able to effectively coach and train customers on use of the system
* Over time be able to train internal staff on effective use of the system
* General administration support
* Ad hoc duties commensurate with the position

Skills, Qualifications & Experience

The successful candidate must be able to provide proof of, or demonstrate prior experience of, the following:
* Relevant strong administration experience is essential and preferably within a mechanical / technical / vehicle environment/industry
* Excellent computer literacy skills with demonstrable experience of using Microsoft Office (especially Excel & Word) and database IT systems
* Technical knowledge of mechanical parts, construction/agricultural machinery would be highly desirable
* The ability to provide excellent customer service at all times
* Display strong organisational skills and an eye for attention to detail
* Have the ability to structure workload efficiently and be able to adapt to changing priorities
* Possess a proactive, responsible and methodical attitude to work
* Ability to work as part of a team whilst also being able to work effectively on your own initiative with minimal supervision
* Ability to communicate effectively at all levels, both internally and externally, in a professional manner
* Being accountable
* Hold a full driving licence

As well as a competitive salary, our client also offer a benefits package that includes generous holidays, pension scheme with generous employer contributions, a health cash plan, death in service benefit and access to a cycle to work scheme.

If interested please send CV in WORD FORMAT ONLY - NOT PDF
Please send via the apply link below