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Customer Support Advisor

  • Location:

    Knaresborough, North Yorkshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £20000 - £22000 per annum

  • Contact:

    Catherine

  • Contact email:

    catherine.stroud@brookstreet.co.uk

  • Job ref:

    YOR/700046_1616083155

  • Published:

    about 1 month ago

  • Expiry date:

    21/04/2021

  • Startdate:

    05/04/21

Job Description

A great opportunity has arisen for a Customer Support Advisor to join a established Customer Service team in Knaresborough.

As part of the team you will be responsible for responding to all incoming customer enquiries, providing technical advice on products (for which training will be given), processing returns, exchanges, downgrades, upgrades and dealing with or escalating customer complaints.

Main Responsibilities:
Ensure the efficient processing of customer queries via phone and email
Attention to detail and accuracy to ensure full customer satisfaction
Ability to work under pressure and prioritise
Excellent telephone manner and effective call handling
Use of carrier tracking systems
Able to use own initiative when problem solving
To work effectively as part of a team
Liaising with sales, purchasing and accounts department in a confident manner
Provide accurate/timely communications to customers regarding their orders and enquiries
Offering outstanding customer service always
Understanding the product ranges and delivering product advice

Your daily activities will largely consist of the above but the requirement for everyone to work together is paramount for the success of the business and you will be involved in other projects that will link directly to your department/role.

Our client is looking for someone with at least 2 years experience in an office based customer service role and will ideally have CRM system knowledge. You will be a forward and logical thinker with a proactive approach, be resilient and confident and have good numeracy/IT skills.

In return you will receive a negotiable salary depending on experience , free fruit all week, 23 days holiday plus bank holidays, free food Fridays, Recreation room with pool table and TV area, free onsite parking, company pension after probation period worked, cycle2workscheme.

If you're interested in finding out more please contact Cat on 017971609654 or apply here.

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