Job Description

Customer Support Advisor

Location: Chesterfield

Pay: £8.91 - Higher rate of £11.26 p/h after 13 weeks

Hours: 35 hours a week on a rota basis between 06:00 - 23:00 7 days a week

Key Responsibilities

Brook Street have an opportunity to join a customer service team where you will support and answer queries from all over the UK. Your role is to provide a quality service to all our customers and branch staff, ensuring all necessary actions are taken to fully satisfy the customer's requirements, and deliver a first-class customer experience on every contact throughout a 35-hour working week. The Support Centre offers service to customers and branches 7 days a week.

Skills

• Excellent telephone manner
• Proven customer service skills
• Ability to work under pressure and meet tight deadlines
• Good all-round IT skills, able to use the MS Office IT packages and familiar with contact management applications
• Solid written and verbal communication skills
• Organised approach to work with the ability to juggle competing priorities
• Formidable team player with ability to work with teams from different directorates
• Evidence of working on your own initiative and adopting a pro-active approach
• Ability to recognise underlying causes to issues and make recommendations on how these could be remedied
• Excellent verbal and written communication skills

THIS IS A TEMPORARY ROLE

A CRIMINAL RECORD CHECK WILL BE REQUIRED

DUE TO THE HIGH VOLUME OF APPLICATIONS WE RECEIVE IF YOU HAVE NOT BEEN CONTACTED WITHIN

7-10 DAYS PLEASE PRESUME YOU HAVE BEEN UNSUCCESSFUL