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Customer Support Advisor

  • Location:

    Bristol

  • Sector:

    Contact Centre, Customer Service

  • Job type:

    Temporary

  • Salary:

    Up to £9.5 per hour

  • Contact:

    Gemma

  • Contact email:

    BristolCL1.Branch@brookstreet.co.uk

  • Job ref:

    HN4190_1627380061

  • Published:

    over 2 years ago

  • Expiry date:

    24/08/2021

  • Startdate:

    09/08/21 10:58:36

Job Description

Brook Street are seeking 5 temporary Customer Support Advisors to work on behalf of Brook Street within an NHS client in the centre of Bristol until February 2022 with with possibility of extension and the opportunity to become permanent subject to performance.

You will assist in the provision of transaction processing services to one or a number of clients, be responsible for defined core administrative, operational and/or technical activities and provide a range of straightforward, routine services often as part of a team.

Key Responsibilities include;

- Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
- Resolve queries, escalate as necessary and log if appropriate.
- Maintain and update information held on a data base or manually.
- Support line management on any additional admin when required.
- Print/post data/reports/invoices daily.
- Maintain records for audit purposes.
- Ensure deadlines are met.

Essential Skills

* Attention to detail
* Able to work in a team or other structured environment.
* Articulate and able to maintain good relationships with colleagues and clients.
* Deliver a high quality customer service in a professional manner
* Excellent communicator;
* Effective team player, who constantly displays commitment and flexibility;
* Assimilates and applies policies and procedures consistently;
* Accurate and timely delivery of tasks;
* Effective problem solver;
* Excellent organisational skills;
* Attention to detail in record keeping.

Ideally, you will be able to follow process, be numerate, have the ability to navigate around & understand the use of relevant systems and it would be beneficial but not essential to have knowledge of credit reports/invoicing.

This is an incredibly busy call centre environment so you must be able to work in a fast paced environment.

You will be paid £9.50 per hour, working 37.5 hours per week. Training will be given.

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