Job Description

Job title: Customer support advisor
Location: Bristol
Rate: £9.50
Working hours: 37 per week (Mon - Fri Loosely based around 8.00 - 5pm)
Start date: ASAP
End date: 3 months with possibility of extension
This position is subject to 3 years referencing

The Shared Business Services Centre in Bristol provides Financial Services to our client NHS Organisations. Our colleagues working in this modern environment provide a customer-focused, outcome-measured service. Team members are supported in their development and there are growth opportunities to enable our team to thrive through continuous professional development.

Role Overview:
To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others.

Key Responsibilities:
Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and prioritise allocated work on a daily basis.
Distribute information and when required, work to the other team members or groups.
Identify and suggest areas of improvement.
Maintain and update information held on a data base or manually.
Support line management on any additional admin when required.
Liaise with internal/external clients.
Print/post data/reports/invoices daily.
Maintain records for audit purposes.
Ensure deadlines are met.
Essential Skills
Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high quality customer service in a professional manner, creating trust and confidence;
Excellent communicator;
Effective team player, who constantly displays commitment and flexibility;
Assimilates and applies policies and procedures consistently;
Accurate and timely delivery of tasks;
Effective problem solver;
Excellent organisational skills;
Attention to detail in record keeping.

Desirable Skills:
Able to follow process.
Numerate.
Ability to navigate around and understand use of relevant systems.