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Customer Support Advisor

  • Location:

    Hebden Bridge, West Yorkshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £20000 - £21000 per annum

  • Contact:

    Matthew

  • Contact email:

    matthew.ward@brookstreet.co.uk

  • Job ref:

    BRA/142429_1636976682

  • Published:

    22 days ago

  • Expiry date:

    16/11/2021

  • Startdate:

    06/12/21

Job Description

The client is based in the Mytholmroyd area.

They are looking for a new Customer Support Advisor.

The working hours are 8-5 Monday to Friday with a 45 minute lunch break working 41.25 hours per week.

The duties include:

Ensure all calls are taken and all emails are responded to:
-Log all details of enquiry
-For equipment enquiries pass details to relevant parties
-For service enquiries confirm completion according to service level agreements
Follow up calls to ensure customer satisfaction
Follow up all outstanding quotations
Record any and all customer complaints
Complete other duties when applicable

Personal Spec:
Customer Service experience in a sales lead role
Customer focused
Detail orientated
Accurate
Excellent communicator
Team worker
5 GCSE`s including Maths and English

If you believe you would be a great fit for this role please apply below


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