Job Description

Brook Street are currently recruiting for multiple customer service advisors for a government client based in Bristol.
Key Responsibilities:
" Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
" Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
" Resolve queries, escalate as necessary (i.e., a team leader/manager/other group), and log if appropriate.
" To schedule and prioritise allocated work daily.

" Distribute information and when required, work to the other team members or groups.
Identify and suggest areas of improvement.

" Maintain and update information held on a data base or manually.

" Support line management on any additional admin when required.
Liaise with internal/external clients.

" Print/post data/reports/invoices daily.

" Maintain records for audit purposes.
Ensure deadlines are met.
Essential Skills:
" Attention to detail
" Able to work in a team or other structured environment.
" Articulate and able to maintain good relationships with colleagues and clients.
" Delivers a high-quality customer service in a professional manner, creating trust and confidence.
" Excellent communicator. Effective team player, who constantly displays commitment and flexibility.
" Assimilates and applies policies and procedures consistently;
Accurate and timely delivery of tasks.
" Effective problem solver;
Excellent organisational skills.
" Attention to detail in record keeping.
If you're interested, please apply. Thank you!