Ou clients are the Supplier Support team which is a diverse and supportive team who work as part of NHS Share Business Services.
NHS SBS is recognised as one of the 2021 UKs Best Workplace among 51 UK based large organisations recognised by its employees as an organisation that promotes a healthy workplace culture through trust, pride, and camaraderie.
Our team is the middleman between the Suppliers to the NHS who can be providing them with anything from bread for the canteen to Life Support machinery. Our job is to provide them with updates on the status of their invoices and if payment is on its way. Whilst we do this, the NHS can then focus their time and energy on providing the care and treatment required by their patients.
Our team is a solid starting point for anyone looking to progress into other roles though out NHS SBS and Sopra Steria, with Personal Development greatly supported and encouraged.
We are looking for someone with strong customer service skills who can deal with a high volume of calls or webforms whilst providing a high level of accuracy of information to our Suppliers with a right first-time approach.
We want someone who is a strong team player, who can think outside the box, consider other ways of doing things and strive towards excellence.
A typical day would be dealing with 40-50 calls (once fully trained and in the job for 3-6 months) and the days can be mixed up with time dealing with webform queries or phones, dependent on availability.
Our training consists of 3-4 weeks classroom-based theory and is mixed up with buddying with team members to listen to live calls, use of the systems to learn navigations and role play to prepare you to go live on the phones and webforms.
We ask that people that join the team work in the office for the minimum of the first 3 months so we can offer full support as you learn the job and allow you to feel part of the team and get to know the current team members. After this time, we can offer flexibility with a mixture of home and office work.