Temporary contract 4-6 weeks to FTC 6 months
Location: Swindon (Hybrid Working)
Pay Rate: £12.21 per hour
Hours: Full-Time, 37 hours per week
Working Pattern:

• Initial 2-3 weeks full-time office-based training in Swindon
• Once trained: minimum 1 day per week in the office, remainder working from home

Brook Street are currently recruiting on behalf of a well-established government client for a Customer Support Advisor based in Swindon. This is an exciting opportunity to join a dynamic and supportive team making a real impact in public service delivery.

About the Role:

As a Customer Support Advisor, you'll be the first point of contact for customers, providing excellent service and helping resolve queries efficiently. Working mainly on the phone, but also across other communication channels, you'll ensure each customer interaction is professional, empathetic, and accurate.

This is a hybrid role offering flexibility and a supportive team environment. You'll be joining a growing workforce where your contribution plays a vital role in improving the customer experience.

Key Responsibilities:

• Handling incoming customer calls and resolving queries in line with policy and guidance
• Delivering outstanding customer service via phone and email
• Accurately entering and processing information within service level agreements
• Collaborating effectively with colleagues to meet team goals
• Identifying areas for service improvement
• Maintaining strict confidentiality and data security at all times
• Ensuring detailed and accurate record-keeping

Skills and Experience:

Essential:

• A passion for delivering excellent customer service
• Strong communication skills and the ability to build rapport
• Accurate data entry and attention to detail
• GCSE English and Maths (or equivalent), or ability to work at this level

Desirable:

• Previous experience in customer service, particularly telephone-based
• Ability to work under pressure and meet deadlines
• Experience in a shared services or customer-focused environment
• Knowledge of HR, Payroll, Finance, or Procurement
• Familiarity with internal systems such as Oracle

Please apply online