Job Description

Customer Support Advisor - Remote (UK Mainland Only)
Salary: £24,500 plus average bonus earning potential of £2,700 per annum
Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday
Start date: 17th November 2025

Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we're recruiting Customer Support Advisors in a role that offers great work life balance, working from home and comprehensive training: (4 weeks, initial 2 weeks Mon-Fri: 9am - 5:30pm).

As a Customer Support Advisor in our busy Inbound department, you'll be the first point of contact for customers who call in with a variety of customer service enquiries. Day-to-day, you'll build rapport with customers, get to know their individual needs and provide peace of mind by utilising your customer service skills to find the right solution.

The experience and skills you need
If you have telesales or telemarketing experience and would like to create a long-term career within a call-centre environment, apply today to find out more.

• 1 years continuous and customer service experience within the last 3 years
• A driven mindset with strong customer service and sales skills with a love for hitting targets
• Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed

How you'll be rewarded

• 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
• Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
• Health and Wellbeing - Discounted gym membership, help towards dental, optical, and physiotherapy costs
• Pension scheme - Matched employer contributions up to 5% of basic salary
• Life assurance - Employer funded cover of 4x basic salary
• Employee assistance programme - Free support for physical & mental health, financial assistance and more

Immediate interviews available.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.