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Customer Support Advisor (French Speaking)

  • Location:

    Oxford, Oxfordshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £21000 per annum

  • Contact:

    Maisie

  • Contact email:

    maisie.coolman@brookstreet.co.uk

  • Job ref:

    OXF/851456_1565788287

  • Published:

    about 1 month ago

  • Expiry date:

    13/09/2019

  • Startdate:

    09/09/19

Job Description

Are you fluent in French and looking for a new role?
Are you comfortable speaking over the phone and in written communication?
Then this could be the perfect new role for you!

I am working with a client who are seeking to take on a French speaking customer service candidate to join their small, multi-lingual & multi-cultural team. Your role will be to support the company's business objectives by providing a proactive and client-focused service to existing, new and potential clients. The successful candidate must be fluent in English and French, both written and spoken. They are offering a salary of £21,000 plus benefits such as 25 days paid holiday and free individual private healthcare and dental cover.

Responsibilities will include but are not limited to;
" You will understand the needs of our clients in order to provide a tailored service and a product which suits their needs.
" You will be a customer service advocate and deliver a consistently high level of customer service to all internal and external customers.
" You can support the online chat functionality and support customers with queries in a timely and customer focussed manner.
" You will process orders, advising customers on topics of eligibility, stock, pack sizes, relevant alternatives or additions.
" You will be able to check correct client details are held within our database, checking both delivery and invoice address for each order placed & the time by which receipt of the order is required (and preferred method of delivery).
" You will be able to inform the Head of Customer Services of any feedback received from clients, whether it is positive or constructive and inform the Manager, of ways in which the service provided to clients can be improved to enhance service delivery.

For further information on this exciting opportunity you can call the Abingdon Branch on 01235 706100 or apply via this advert with your up-to-date CV attached and I will get back to you.

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