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Customer Support Analyst

  • Location:

    Guildford, Surrey

  • Sector:

    Customer Service, IT

  • Job type:

    Permanent

  • Salary:

    £18000 - £20000 per annum + MacBook, Run Club, Healthcare etc

  • Contact:

    Woking Branch

  • Contact email:

    woking.web@brookstreet.co.uk

  • Job ref:

    WOK/572390_1621337698

  • Published:

    about 1 month ago

  • Expiry date:

    29/06/2021

  • Startdate:

    ASAP

Job Description

Are you a tech savvy, customer focused person? Do you enjoy problem solving? We are happy to announce that we are working with a leading telecoms company based in Central Guildford. Due to extensive success and growth they are looking to recruit several Customer Support Analysts into their busy team.

Working on a rotational shift basis (7am-4pm, 9am-6pm, 1pm-10pm) you will be supporting business customers with a variety of enquiries in relation to cloud based technical support. This will include:

- Helping customers navigate their way around the website

- Understanding customers IT setups using screen sharing tools to streamline their experience

- Ensuring every customer is treated as a VIP

- Making sure all customer contacts are responded to quickly and efficiently

- Assessing customer requirements and feeding this into the product team

With this fantastic company comes a starting salary of £18,000-£20,000 and amazing benefits including: a company issued MacBook, health care, pension, run club, childcare voucher scheme and much more!

Apply now to work with this incredible company! Interviews are being held immediately so don't delay.

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