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Customer Support Analyst

Job Description

Seeking an outgoing and attentive whizz to join a Customer Support team.

Enabling 12 million business calls just last month alone, and providing 100% uptime for their business-critical domain names, they rely on us to deliver.

As the voice and keyboard of our business to the customers your role will include:

Helping existing customers find their way around our products with a saintly, caring and fun patience.
Enthusing about our products to prospective customers, helping them to make an informed decision when choosing our products.
Digging deep into our customer's IT setup using screen sharing tools and all the resources of our team, to eliminate problems.
Managing contact via multiple channels including calls, emails, ticketing systems and chat, to ensure every one of our customers is treated as a VIP and that we remain "real-time responsive"
Specify and work with the team to author relevant support content that proactively helps our customers, from online videos to FAQ libraries.

Interested? Call Sian G at Brook Street on 01483 700500 for more information

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