Customer Support Case Manager
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Location:
Coventry
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Sector:
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Job type:
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Salary:
£17500 - £20000 per annum
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Contact:
coventry
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Contact email:
coventry.web@brookstreet.co.uk
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Job ref:
COV/16327_1563284567
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Published:
over 4 years ago
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Expiry date:
15/08/2019
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Startdate:
20/06/19
Job Description
Customer Suppport Case Manager
£17500 - £19000 Starting Salary
Monday - Friday Hours
Based on the outskirts of Coventry my Client are looking to expand their team with a Customer Support Case Manager, who is happy to work in a fast paced environment taking inbound calls, work using their own initiative, and be the fore front of the business.
Job Summary
- First point of contact for all customers regarding any software issues
- Ensuring all enquires are logged on the CRM system and tickets can be effectively managed from start to finish
- Responsible for the timely escalation of issues and keeping customers informed of their progress and/or resolution
- Ensure that at all time the company is represented as helpful, courteous and professional
Key Requirements
- Previous customer service experience
- Ability to build a professional rapport with internal colleagues and external customers
- Can demonstrate excellent
- Show the ability to work under pressure and prioritise work load
Benefits
- Company laptop
- Free onsite parking
- 25 days holidays + 8 bank holidays
- Pension and Private medical insurance after successful probation
If you feel this is the role for you and you meet the above requirements then please click APPLY NOW or email you CV
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