Job Description

A position for an Accounting Software Support Consultant has become available.

You will be joining my client's growing team based in West Bristol. The successful candidate will have some experience in accountancy, preferable an AAT qualification.

The successful Accounting Software Support Consultant will have fantastic customer service skills and the ability to communicate at all levels. You will have a unique opportunity to help with the future roadmaps of the software. You will be logging issues (email, website and phone), giving advice and be the main point of contact for customers.

This role requires a real customer services focus with the ability to multitask whilst demonstrating excellent administration skills. The successful Accounting Software Support will be providing training to customers on their issues remotely and possibly on site. There are opportunities for progression in the role for the right candidate.

Duties will include but are not limited to:

Logging new support calls reported via telephone and email

Monitor Application Support helpdesk queue and respond to calls within SLA`s

Address user queries regarding use of our applications

Log and process requests for change / Enhancements

Updating and Managing Knowledge base

Assist with resolution of logs

Liaise with customers, departments, and ensure everyone is updated

Own documentation and be super organised

Address user queries regarding use of our applications

Log and process requests for change / Enhancements, following a formal change process

Controlled testing of application patches and new releases

Updating and Managing Knowledge base

Producing and updating Manuals / Procedures / Training Videos

Remote Training

You`ll get a competitive basic salary (somewhere between £18,000 and £21,000 DOE), generous bonus scheme, private medical insurance, death and disability insurance and a contributory pension scheme.

Apply to day - this is your new role! Call me on 0117 926 4552 or email me on Ismini . !