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Customer Support Consultant - Accounting Software

Job Description

My client based near Portishead is looking for an Customer Support Consultant to join their team. Providing support for Accountancy Software.

If you have worked on a help desk and have an accountancy background, and if you have supported a product such as Sage, walk this way!!


You may be a super organised administrator, with the finance background, that fancies doing something different.
You`ll have the opportunity to work on the future roadmaps of the software as well as being the voice of the customer within the team. You will be the first port of call for customers who call the support help desk, you will be logging issues (email, website and phone), giving advice and the main point of contact between customers and all other departments within our organisation. A real customer services focus is needed, the ability to multi task, be organised, have super admin skills and have a passion for improving things and owning things and staying calm is required. There are opportunities for progression in the role for the right candidate.


Some of the things you`ll be doing with your accountancy and software support experience:
Logging new support calls reported via telephone and email
Monitor Application Support helpdesk queue and respond to calls within SLA`s
Address user queries regarding use of our applications
Log and process requests for change / Enhancements
Updating and Managing Knowledge base
Assist with resolution of logs
Liaise with customers, departments, and ensure everyone is updated
Own documentation and be super organised
Address user queries regarding use of our applications
Log and process requests for change / Enhancements, following a formal change process
Controlled testing of application patches and new releases
Updating and Managing Knowledge base
Producing and updating Manuals / Procedures / Training Videos
Remote Training


You`ll get a competitive basic salary (somewhere between £18,000 and £21,000 DOE), generous bonus scheme, private medical insurance, death and disability insurance and a contributory pension scheme.


Apply to day - this is your new role! Call me on 0117 926 4552 or email me on Ismini . !

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