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Customer Support Coordinator

  • Location:

    Crick, Northamptonshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £22500 per annum + bonus, 25 days holiday, life insurance

  • Contact:

    Naomi

  • Contact email:

    rugby.web@brookstreet.co.uk

  • Job ref:

    RUG/8217_1558511080

  • Published:

    25 days ago

  • Expiry date:

    21/06/2019

  • Startdate:

    ASAP

Job Description

Customer Service Advisor

Crick

£22,500 + ATTRACTIVE QUARTERLY BONUS!!

I am pleased to be recruiting for my international client based in Crick, they are a well established company with a fantastic reputation for quality in all areas of the business and they are now looking for YOU to join their small and friendly Customer Service Team of 7.

We are recruiting for a Customer Support Coordinator to manage all customer queries in an efficient manner with a high level of customer service, you'll be working in a very busy work environment, managing customer calls, arranging engineer visits as well as upselling on a regular basis.

In this role you MUST be confident juggling lots of balls at the same time, is this you??

If you have a high level of CUSTOMER SERVICE, are confident working with customer on the phone, UPSELLING products to achieve ATTRACTIVE BONUS, providing sales support AND planning services/ engineer visits then you are a SUPERSTAR and i want to speak with you!!

Everything following on from the initial sale will be managed by you covering your specific region within the UK.

This will include the following:

First point of contact for customers within your area
Sales and administration support to the sales executives within your region
Technical advice and support to your customers
Service planning including daily management of engineer`s workloads ensuring breakdowns are attended to within agreed SLAs.
Order processing and quotations
Sales/up-sales of consumable items.

We are ideally looking for candidates with experience working with SAP and CRM systems as well as 3 years experience as a Sales Administrator or Customer Service Advisor, confident on the phone, providing high levels of customer service and upselling with every call.

You will need to have excellent communication skills including verbal and written skills. Due to the nature of this role you will need to be highly organised and confident hitting deadlines.

This role has a highly competitive salary of £22,500 PLUS an attractive quarterly bonus based on your upselling success, this could be anywhere between £200 - £800 - WOW!

So If you want to work for a fantastic company that really looks after its team then this is the perfect role for you, then please apply so we can arrange an interview ASAP!

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