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Customer Support Coordinator

  • Location:

    West Malling, Kent

  • Sector:

    Contact Centre, Customer Service

  • Job type:


  • Salary:

    £18000 - £22000 per annum

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


Job Description

Do you have strong customer service experience in an office environment?

We are currently recruiting for an Emergency Assistance Coordinator to join our client`s Emergency Assistance (outbound) team to provide medical emergency and repatriation services to travellers worldwide who suffer injury, sickness or death whilst abroad.

You will be on a revolving shift pattern (including some nights, weekends and public holidays). The co-ordinators role is to handle requests for assistance, obtaining case details and liaising with the in-house medical team and insurers to identify and provide the appropriate response to emergencies.

The successful candidate would ideally speak a second language (not essential), will have excellent verbal and written communication skills and have a good telephone manner.

Salary: £18,000 - £22,000
Hours: 4 days on and 4 days off - 12 hours shifts (7am-7pm) (8am-8pm) (9am-9pm)


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