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Customer Support Executive

  • Location:

    York, North Yorkshire

  • Sector:

    Marketing

  • Job type:

    Permanent

  • Salary:

    £16000 - £19000 per annum

  • Contact:

    Catherine

  • Contact email:

    york@brookstreet.co.uk

  • Job ref:

    YOR/698842_1548939190

  • Published:

    6 months ago

  • Expiry date:

    2/03/2019

  • Startdate:

    14/02/19

Job Description

An exciting opportunity has arisen for a Customer Support Executive working in a fast-paced and fast-growing business in Selby.

You will:

1.Act as the first point of contact for clients by phone, email, live chat, customer portal
2.Raise requests on behalf of customers
3.Appraise requests for completeness and feasibility, requesting additional information and/or clarification if necessary from the client
4.Prepare the requests for workflow for other Autoweb teams
5.Undertake tasks which are the remit of the Customer Support Team
6.Communicate with customers effectively, efficiently, ensuring they understand what is required of them and when they should expect their task to be completed
7.Deal with difficult situations confidently and calmly, ensuring clarity of next steps and following the customer complaint process.
8.Undertake Quality testing against the request brief and ensuring that common sense checks are also undertaken
9.Identify and propose improvements to all processes to the Customer Support Team Leader
10.Update quarterly offers
11.Cross referencing stock and testimonials for selected dealers
12.Posting social media posts on FB and Twitter for selected dealers.
13.Golds sites; actioning the onboarding, requesting build dates and changes date.

In return you will receive a salary between £16,000-£19,000, flexible working hours, 25 days holiday, plus a day for every year you work (up to 30 days), free fruit twice a week, subsidised gym membership, free on-site parking, social events (if that's your thing…).

If you are interested in the role please contact Cat on 01904628741.

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