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Customer Support Representative

Job Description

Customer Support Representative

Location: Bedworth, CV12 8JP

Salary range: £18,850 to £23,152 (incl. bonus)

We're looking for skilled customer service professionals to join our call centre, dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues - and you can help make it happen.

As a Product Replacement Customer Support Representative, you'll be the final point of contact for customers with written off domestic appliances. You'll provide excellent customer service and give added peace of mind by replacing their broken-down appliance in a timely, hassle free manner, which includes offering the customer a new plan that best suits their new appliance's needs.

About you:

A skilled customer service professional, you'll thrive on beating targets - but you'll always make sure that the customer's interests come first. You understand the customer's perspective and have a natural ability to build a strong rapport.


The most successful Customer Support Representatives champion the customer voice and pride themselves on customer satisfaction. They enjoy healthy competition and achieving excellent service.

Our Customer Support Representatives will have:

  • A passion to deliver a first-class customer service
  • An ability to upsell to customers
  • Enthusiasm for working in a fast-paced, targeted environment
  • An ability to upsell to customers
  • Excellent communication and negotiation skills
  • Great team spirit!

Working for us works for you:

£18,850 per annum starting salary
A pay increase after six months rising to £20,857 per annum. Bonus earning potential of up to £2,295 per annum

Key benefits we offer our people:

  • 33 days' annual leave (bank holidays are classed as normal working days) with an annual option to buy up to 5 additional days of annual leave
  • Great employee discounts at local shops, gyms and restaurant
  • Cycle to Work scheme - up to £1,000 worth of bike and accessories with an option to purchase the bike at a lower cost
  • Travel Loans - interest free loan for your travel to work
  • Regular incentives with amazing prizes to be won
  • Free Wi-Fi, hot drinks and fresh fruit
  • Generously discounted Sky TV and broadband packages
  • Pension scheme & free life assurance
  • Comprehensive in-house training with clearly defined career progression opportunities
  • Complimentary Domestic & General protection plan and discount further products
  • Salary Finance - a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
  • Health Cash Plan - claim money back towards essential healthcare, including a virtual GP service)

So, what are you waiting for? Immediate interviews available, with start dates in October November and December. Apply today to find out more.

We are Domestic & General. We're a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

We're an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited, with the recruitment process for our contact centre agents. Information collected from you in relation to your application, will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.

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