Back to Search Results

Manager

  • Location:

    Stratford-upon-Avon, Warwickshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £25000 per annum

  • Contact:

    Caitlin

  • Contact email:

    [email protected]

  • Job ref:

    COV/19247_1657643473

  • Published:

    25 days ago

  • Expiry date:

    12/08/2022

  • Startdate:

    12/07/22

Job Description

Customer Team Manager

SALARY £25,000

Monday - Friday 9:00am - 5:00pm
HYBRID WORKING

The role will include leading, motivating and developing the team which will consist of 6-8 staff members.The team is responsible for dealing with customers who are experiencing difficulties in making their payments to our clients or resolving outstanding account issues, requiring a need for a customer focused approach to resolve the account.

DUTIES:

  • Co-ordinate and monitor work completion of all team members to ensure all work is carried out in
  • conjunction with department and client requirements.
  • Lead the team from the front and contribute to ensure all client and internal
  • SLAs/deadlines/targets are achieved.
  • Effectively motivate and coach team members in order to maximise performance, ensuring that all
  • staff work to their optimal capability, including holding regular meetings and one2one


ABOUT YOU:

  • Previous experience in a team leader/team manager role is essential.
  • Strong people management skills.
  • Ability to manage and monitor performance on all platforms.
  • Excellent interpersonal skills and ability to communicate effectively with a wide range of people; both orally and written.
  • Ability to work and deliver in a fast-paced environment with firm deadlines and demanding targets.
W1siziisijiwmtgvmdyvmjivmtevmtyvmjivmtevy3rhcy1iyxitzmlndxjllmpwzyjdlfsiccisinrodw1iiiwimjawmhg3mjajil1d

Looking for a job? Register your CV now

REGISTER

Looking to recruit? Find the perfect hire

Upload Job

Want a career at Brook Street? Join our team

Join Now