Manager
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Location:
Stratford-upon-Avon
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Sector:
-
Job type:
-
Salary:
Up to £25000 per annum
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Contact:
Caitlin
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Contact email:
caitlin.gibson@brookstreet.co.uk
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Job ref:
COV/19247_1657643473
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Published:
over 1 year ago
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Expiry date:
12/08/2022
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Startdate:
12/07/22
Job Description
Customer Team Manager
SALARY £25,000
Monday - Friday 9:00am - 5:00pm
HYBRID WORKING
The role will include leading, motivating and developing the team which will consist of 6-8 staff members.The team is responsible for dealing with customers who are experiencing difficulties in making their payments to our clients or resolving outstanding account issues, requiring a need for a customer focused approach to resolve the account.
DUTIES:
- Co-ordinate and monitor work completion of all team members to ensure all work is carried out in
- conjunction with department and client requirements.
- Lead the team from the front and contribute to ensure all client and internal
- SLAs/deadlines/targets are achieved.
- Effectively motivate and coach team members in order to maximise performance, ensuring that all
- staff work to their optimal capability, including holding regular meetings and one2one
ABOUT YOU:
- Previous experience in a team leader/team manager role is essential.
- Strong people management skills.
- Ability to manage and monitor performance on all platforms.
- Excellent interpersonal skills and ability to communicate effectively with a wide range of people; both orally and written.
- Ability to work and deliver in a fast-paced environment with firm deadlines and demanding targets.
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