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Customer Technical Support Officer

  • Location:

    Leicestershire, England

  • Sector:


  • Job type:


  • Salary:

    Up to £25000 per annum

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Startdate:


Job Description

Want to be part of a company based on the outskirts of Leicester where their systems bring together the benefits of regulatory compliance, ease of use and connectivity by harnessing the latest developments in wireless and cellular technologies. If you have an interest in IT and computer science, then look no further.

The Role
Providing technical support to customers and ensuring all problems are resolved promptly and effectively with the appropriate IT solutions in place. You must have a clean driving licence

The package
Monday-Friday 9-5:15 with slight flexibility
22 holidays plus bank holidays

" Assist customers with their technical queries over the phone and by email ensuring all are resolved
" Raise and schedule Field Engineering jobs arising from customer contact or monitoring activities.
" Provide IT solutions and resolve network/configuration issues remotely
" Provide technical support for engineers by phone
" Monitor remotely key client sits and report any issues to customer service colleagues
" Attend site to provide technical assistance when required
" Assist with product testing and development
" Take an active part in interventions to prevent account closure
" Produce monthly reports
" Restoring site database
" Setting up new sites on systems

Person Specification
" To be able to work on your own to resolve customer issues and configure software and hardware
" Good communication at all levels of staff - use IT terminology effectively
" Strong interest in computing and IT
" 2.2 level in computer science is essential
" Advanced knowledge in Excel
" You will be calm, friendly, ability to work to deadlines, self-motivated, a quick learner and have the ability to make decisions on your own.

Only apply for this position if this sounds like you and you match the criteria
Send your CV and call 0116 2516171 if you are interested.


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