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Customer Telephone Service Desk Administrator (Hybrid working)

  • Location:


  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £23500 per annum + + £2000 Bonus on OTE, Hybrid

  • Contact:

    Brook Street

  • Contact email:

  • Job ref:


  • Published:

    about 2 months ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:


Job Description

A fabulous opportunity due to growth for a 6 month position with a view to go permanent for a leading company based very closed to Cardiff centre. The role for Service Desk Administrator is hybrid position 3 days in the office/2 home based

This role has no evening & weekend work, 37.5 hours per week on a hybrid basis.

Superb benefits of quarterly bonus, working with 2 days in a brand new offices, 25 days holidays with the option of buying 5 extra, discount off gyms, dedicated parking plus more

Duties include:

  • Processing planned and unplanned service and repair requirements
  • Booking Contract Servicing
  • Dealing with Customer and Suppliers
  • Update customers, engineers & other departments
  • Providing administration duties to assist in the running of the Cardiff Office.

We're looking for people who are IT literate, have excellent attention to detail skills and want to work as part of a team. A confident individual who has experience within a customer service or coordination role and can effectively build strong client relationships. This is a fast paced environment and teamwork is really important along with your enthusiasm and willingness to learn plus superb customer and listening skills.


  • Great location - just outside Cardiff city centre
  • Bonus paid quarterly based on performance of £2000 per year
  • Cycle to work scheme
  • Discounted gym membership
  • Dedicated parking
  • Hybrid working (2 days at home per week)

Please apply ASAP

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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