Job Description

A full time temporary position has come available within a government department in the Warrington area.
Hours: 37 hours per week, Monday to Friday, office hours.
Pay rate: £10.11 per hour
Job Spec: Provides a first line response to telephone calls to the Service Desk and books all calls correctly using the software.
Monitors the service desk inbox and ensures all telephone calls and emails are responded to within the correct timeframe as set out in the SLA's.
Ensure all assets are correctly recorded on asset database and disposed of following the appropriate processes.
Good understanding of Microsoft 365 packages is essential for this role, as databases will need to be maintained.
Work as part of a team ensuring all duties on the Servicedesk are covered in line with the weekly rota and operating hours of the Servicedesk. Highlight any short falls or problems to Service Desk Manager.

There are no transport links in the area so access to a car is essential. Please be aware there is a vetting process involved which will take 2-3 weeks before start date.


Please apply online.