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Debt Advisor

  • Location:

    Kidderminster, Worcestershire

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Negotiable

  • Contact:

    Birmingham Public Sector

  • Contact email:

    birminghamgov.branch@brookstreet.co.uk

  • Job ref:

    HE5247_1629281628

  • Published:

    2 months ago

  • Expiry date:

    19/09/2021

  • Startdate:

    06/09/21 17:09:25

Job Description

Our Public Sector client is currently looking for two Debt Advisors to work within their team. This will be Monday to Friday, usually 9am to 5.30pm however the successful candidate must have a degree of flexibility in line with the needs of the business. This will an ongoing temporary assignment, paying £10.14 per hour. The role is working on site and will be based in Kidderminster.

Your role as a Debt Advisor will be the first point of call to deal with debt for this client. Ideally you will have a background in accounts or finance and must be good with using different systems.

Communication is key within this role and also customer service skills are essential. You will be required to work with invoices and establish whether they are outstanding or if the debt has been written off, checking the system for any historic correspondence. You will need to speak with customers to establish why the invoice has not been paid and to try to resolve this, having a resilient character is beneficial.

You will need to produce correspondence in response to the queries and complaints where necessary, adding details to the system, and ensuring all internal trackers are updated. You will also have to manage and deal with small claims court online system. Additional support will be in place with the Team Leads where necessary.

This role will require a DBS check. If you feel that you would have the necessary skill set for this role and ready to take on a new challenge, please apply online. Due to the high volume of applications for this role we may not be able to contact every candidate who applies.

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