Job Description

Brook Street is recruiting a Delivery Manager within the Telecoms industry. This is a fantastic role for someone who enjoys variety, seeks responsibility with customer relationships. This is a challenging role, working for a company who value, respect and reward their employees.

You will be leading on project management delivery, ensuring the smooth running of the provisioning of projects. All delivered on time and on budget with a high standard of customer care, whilst demonstrating strong commercial acumen and a drive for continuous improvement.

To act as the voice of the customer into the business and the voice of the business back into the customer. Actively participating in the development of the company strategy through participation of the Senior Management Team and acting as a company ambassador for the team to follow, providing support and guidance.

To ensure high standards of workmanship throughout project delivery and the customer experience.

Primary responsibilities include:
Project management
Stakeholder management and customer service
Provisioning
Process and procedure management
System management
Procurement
Senior Management duties
Data security and auditing
Continuous improvement
Teamwork and collaborative working
Assisting with pre-sales

Person specifications
Qualifications & Training

Essential - GCSE Math and English at Grade C level or above. Excellent literacy, numeric and IT skills including proficiency in Microsoft Office. Working towards Prince2 or equivalent project Management qualifications.

Desirable -Lean Six Sigma or equivalent change management qualifications. ILM Management Training.

Experience
Essential -Previous industry or operational management experience .PBX phone system delivery. A proven track record of successful project management and creating effective document management and processes

Desirable - Experience of the telecoms market and database use.

Qualities and Attitude
Leadership qualities and a good team player with excellent communication skills. Customer focused and professional approach and budgetary control. Problem solving skills and a desire for continuous improvement. Decisive, self - motivated with excellent time management skills.

Product Knowledge
Project management application and management. Understanding of the telecoms market.

Competencies
Analytical skills to identify problems and measure and interpret service performance. An understanding of Key Performance Indicators
Self motivated, proactive, positive and committed to business success.
Project management skills.
Flexible and innovative;
Organisational skills - organising and planning own and others` time. Ability to develop key processes and identify and implement continuous improvement
Good communication skills - verbal and written
Ability to lead from the front, a team player, communicating and motivating people to stretch goals. Communicate with conviction to overcome challenges.


Job Type: Full-time - 8:30am - 17:30pm, Monday to Friday
Salary: £30,000.00 /year

Experience:
Telecoms: 1 year (Preferred)
Project Management: 2 years (Preferred)

If you would like to discuss this further please call me on 0117 926 4552 or email me ismini.ginis @ brookstreet.co.uk