Job Description

NHS Digital- Band 4 Delivery Support Officer
Location: Leeds
Hours: Monday - Friday (37.5 hours)
Pay: £11.20ph

This is an ongoing temporary position with the possibility of a further extension at the discretion of the business requirements.

What the Role will include:

Working within a small project team, the role will help support the delivery of an IT project in health and children's social care, through administrative and project support tasks

General:

• Manage the email group mailbox: respond to enquiries in a timely manner and/or direct to the appropriate team member; maintain good mailbox order (filing, deleting, reminders etc)
• Ensure good time management regarding meeting governance e.g ensure invites, meeting papers/documents are set up and produced in a timely manner by sending reminders and working closely with the project team
• Attend and participate in Team Meetings (currently virtual or if appropriate, in-person)
• Support meetings as required by: planning and coordinating meeting arrangements i.e. canvassing availability, agreeing dates, sending invitations, preparing agenda and presentations / slides, recording meetings/taking notes.
• Agreeing meeting dates and setting up/sending out calendar invites, setting up and managing invitations, responding to enquiries in the project group mailbox
• Agreeing the agenda with the Programme Manager
• Producing slides
• Managing the Teams call (recording, managing entry to the session, slide presenter
• Responding to enquiries in the project group mailbox regarding Programme Board and /or liaising with the appropriate team member for a response

Communications:

• Bulletin
  • Arrange monthly meetings with the programme manager and senior project manager to agree items for the bulletin
  • Produce and collate content to produce the bulletin, liaising with team members for content where applicable
  • Liaise with approvers to secure sign off of the bulletin
  • Liaise with the Contact Centre to ensure the bulletin is sent out in a timely manner
• Mailing list
  • Maintain CP-IS mailing lists
• Social Media
  • Work with the programme team and comms to develop social media content
• Web pages
  • Work with the programme team, comms and the web team to develop new website content
• Case studies
  • Work with programme and stakeholders to develop case studies

Knowledge

Essential

• Awareness of task management, workflow or collaboration tools.
• Foundation level knowledge of how working in a delivery environment functions, with objectives, risk management, and deadlines.

Desirable

• Awareness of NHS Digital and how it supports the NHS.
• Awareness of health service terminology.

Skills and Experience

Essential

• Presenting and Communicating Information
• Planning and Organising
• Writing and Reporting
• Following Instructions and Procedures
• Learning and Researching
• Working with People
• Good presentation and communication skills
• Thorough
• Experience working in a fast paced environment
• Good attention to detail

Qualifications

Essential

• Educated to foundation degree, higher national certificate, diploma level, or equivalent experience.