The jobholder will support the Directorate of Digital & Technology by working as the customer facing element of a national team providing operational on-site support geared to enhancing the experience of all users.
The role encompasses supporting all ICT within the company, including the infrastructure and services provided by the company in addition providing support to all staff members and 3rd party organisations operating within the public sector.
" Locally manage and assist in the resolution of all ICT incidents.
" Local management and delivery of ICT requests against an agreed service provision list and associated timescales
" Act as the customer's first line support point of contact in conjunction with the supplier help desk
" First stage of escalation for all ICT related requests, problems and incidents
" Ensure adherence to security policies with regards to secure storage and disposal of all ICT assets
" Assist in the Investigation of specific issues that prevent the delivery of services, facilitating open communication and discussion between stakeholders
" Liaise with managers and business area to ensure service level agreements are not breached without stakeholders being given the opportunity of planning for deterioration in service
" Must have a responsible approach to remote working. and be prepared to work under minimal supervision
" Essential to have strong drive and resilience, an analytical and creative approach to problem solving and ability to prioritise workloads to meet agreed deadlines under pressure.
" Must be a sufficiently proficient user of Microsoft office applications.
" Experience of working within a customer focused environment.
" Strong communications and relationship building skills are a necessity.
" Familiarity with relevant national and international legislation pertaining to the Government/Public Sector IT - e.g. Data Protection Act, Information Assurance policy will be required.
If you are interested, Please Apply Now! If you would like to know more information about the position you can contact Alex on 01235 706100 or email Alex on .