Desktop Support Engineer
The role is to provide Level 1 technical support to customers. The job holder will have an advanced applications knowledge and the ability to analyse, troubleshoot, diagnose and resolve complex client problems whilst providing a high degree of customer satisfaction.
o To provide a combination of 1st/2nd line technical support and IMAC (Installs moves and changes) activity to customers via site visits, remotely, emails & telephones.
o Hardware/Software troubleshooting experience.
o Required - Windows XP, Windows 7, MS Office, MS Outlook, Internet Explorer, TCP\IP, Anti-Virus, Laptop Wireless setups.
· Knowledge of advanced TCP/IP functions (DNS, DHCP)
· Experience of Desktop support, Microsoft Active Directory
· Experience of Local/Network Printer support.
The ideal candidate will have:-
o Strong in interpersonal & Customer Service skills
o Be self-motivated to improve their IT Skills
o A team player
o Very personable with strong communication skills