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Desktop Support Engineer

  • Location:

    Birmingham, West Midlands

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £20000 - £25000 per annum

  • Contact:

    Kate Balfe

  • Contact email:

    kate.balfe@brookstreet.co.uk

  • Job ref:

    MTB/883_1580911924

  • Published:

    8 months ago

  • Expiry date:

    6/03/2020

  • Startdate:

    asap

Job Description

Desktop Support Engineer

The role is to provide Level 1 technical support to customers. The job holder will have an advanced applications knowledge and the ability to analyse, troubleshoot, diagnose and resolve complex client problems whilst providing a high degree of customer satisfaction.

Responsibilities:
o To provide a combination of 1st/2nd line technical support and IMAC (Installs moves and changes) activity to customers via site visits, remotely, emails & telephones.
o Hardware/Software troubleshooting experience.
o Required - Windows XP, Windows 7, MS Office, MS Outlook, Internet Explorer, TCP\IP, Anti-Virus, Laptop Wireless setups.


Skills/Experience:
· Knowledge of advanced TCP/IP functions (DNS, DHCP)
· Experience of Desktop support, Microsoft Active Directory
· Experience of Local/Network Printer support.

.

The ideal candidate will have:-
o Strong in interpersonal & Customer Service skills
o Be self-motivated to improve their IT Skills
o A team player
o Very personable with strong communication skills

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