Desktop Support Engineer
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Location:
North West London
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Sector:
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Job type:
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Salary:
£20000 - £23000 per annum
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Contact:
Kate Balfe
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Contact email:
kate.balfe@brookstreet.co.uk
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Job ref:
MTB/AT1_1580912390
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Published:
about 4 years ago
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Expiry date:
6/03/2020
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Startdate:
asap
Job Description
Desktop Support Engineer
The role is to provide Level 1 technical support to customers. The job holder will have an advanced applications knowledge and the ability to analyse, troubleshoot, diagnose and resolve complex client problems whilst providing a high degree of customer satisfaction offering
Responsibilities:
o To provide a combination of 1st technical support and IMAC (Installs moves and changes) activity to customers via site visits, remotely, emails & telephones.
o Hardware/Software troubleshooting experience.
o Required - Windows XP, Windows 7, MS Office, MS Outlook, Internet Explorer, TCP\IP, Anti-Virus, Laptop Wireless setups.
Skills/Experience:
· Knowledge of advanced TCP/IP functions (DNS, DHCP)
· Experience of Desktop support, Microsoft Active Directory
· Experience of Local/Network Printer support.
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The ideal candidate will have:-
o Strong in interpersonal & Customer Service skills
o Be self-motivated to improve their IT Skills
o A team player
o Very personable with strong communication skills
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