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Desktop Support Technician (2nd Line)

  • Location:

    Cardiff, Wales

  • Sector:


  • Job type:


  • Salary:

    Up to £28796 per annum

  • Contact:

    Kerry Lewis

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Job Description

Brook Street has an opportunity on a permanent basis for an established Public Sector organisation with offices in Cardiff. The range of benefits offered by this employer are outstanding, with a focus on well-being & professional development for staff at all levels.

This role is primarily focused on supporting end users with technical issues and upskill users across the organisation. The successful candidate will upskill users with Sharepoint and O365, so a background in user training / coaching would be advantageous.

Benefits include

  • Incremental salary increases & annual reviews
  • Enhanced annual leave
  • Industry leading employer pension contributions
  • Flexible working options
  • Professional development


  • Provide 2nd line technical support within SLA Guidelines
  • Lead on desktop software applications and user skills development
  • Work with Information Security to ensure compliance
  • Maintenance of Telephony, Hardware & associated systems
  • Work flexibly across the IT team, assisting colleagues as required
  • Cyber Security experience
  • Server & IT infrastructure maintenance & installation
  • End user hardware & software support/setup
Technical skills
  • Cyber Security
  • Virtualisation Technologies
  • Microsoft Server operating systems 2012 R2 and above. Including set up, configuration and support
  • Active Directory and Group Policy
  • SAN Technologies
  • Anti-Virus
  • Backup / Replication technologies such as Veeam
  • MS Exchange 2016
  • MS Office 2016 / 365
  • MS SharePoint 365
  • Desktop PC's and operating systems, Windows 10
  • IT Security
  • Skype for Business / MS Teams
To apply for this role, please click "Apply Now" or call Kerry Lewis in our Cardiff office.

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