Job Description

Health Education England
LS2 9JT
Mon- Fri 9-5pm 37.5 hours a week
£8.57ph rising to £9.62 after 12 weeks

Desktop Support Band 3

HEE provides leadership for the education and training system. It ensures that the shape and skills of the future health and public health workforce evolve to sustain high quality outcomes for patients in the face of demographic and technological change. HEE ensures that the workforce has the right skills, behaviors and training, and is available in the right numbers, to support the delivery of excellent health care and drive improvements through supporting health care providers and clinicians to take greater responsibility for planning and commissioning education and training.

A good communicator
Strong telephone call handling skills
Ability to handle calls in a professional manner
Ability to work for prolonged periods of keyboard/display/telephone headset use
Exposure to noisy/dusty conditions when dealing with deliveries/printers
Frequently called on to retain a professional demeanour when dealing with users
Ability to handle stressful and demanding workload where necessary whilst still delivering the highest quality of end user support
Able to identify and understand key facts and issues from caller telephone conversations, and triage this in relation to following the most appropriate resolution course
Demonstrated analytical skills
Keyboard skills are essential, with accuracy of input paramount to ensure accuracy of information recorded in the call logging system

If this sounds like the perfect opportunity for you then get in touch with Siobhan today click apply or call on 01274307569