Job Description

12 month maternity cover

My Client in Leicester is looking for someone who is passionate about digital devices such as Ipads, games and apps, if you have this knowledge of this digital world then you could be the right candidate for this role.

My client provides the highest quality audiobooks, e-books, e-magazines, learning programs and more.

You role would be first port of call for solving any problems with these digital devices.

The successful candidate would not need to have an IT background just a passion for gadgets, excellent customer service background and admin skills.

Responsibilities
Data entry of imputing orders from libraries and through the internet.

Resolving and responding to problems that comes through via email, web chat or phone, ensuring the service level agreements are met and responded to within 24 hours.

Signposting to the relevant department if it is not a device error you can resolve.

The type of candidate would be the following

Calm under pressure and being able to prioritise

Have knowledge of excel for example using pivot tables and devising reports

To be able to work with a small team

Adaptable and flexible

Customer service and admin experience

Confident

Good telephone manner

Ideally a driver

Benefits
Cob van that comes every day, 25 days holiday plus bank holidays, free parking