Job Description

Have you worked in the Educational environment before and perhaps looking for a new challenge in a similar environment? If so, we have the perfect role for you!

Our Oxford based client are looking for an Exam Services Advisor to join their team on a 12-month fixed term contract. This role is to interact with members, non-members, employers and other customers of the education services. The advisor provides and processes information in response to enquiries, requests and concerns about the services.

As the Exam Services Advisor you will part of a team that collectively has responsibility for handling, admission applications, exam entry applications, certificates and numerous queries associated with these areas and that of careers. You will also be responsible for the promotional aspects of registry which involves updating the website, maintaining and promoting the student twitter account, preparing student newsletters, working with colleagues in member support to update the facebook pages. The Exam Service Advisor well also provide support and advice to customers either by telephone or electronically responding appropriately to queries within agreed time frames. You will ensure that the database is kept up to date and accurate with customer interactions and transactions. Vet and approve applications received for admissions, exemptions, and exam entry within agreed guidelines. Work with the Examinations Team including providing cover at times of peak demand or to cover absence to ensure the smooth flow of information regarding examination setting and session set up. To understand the processes of the Examinations Team and be able to support them.

The successful Exam Service Coordinator will show strong customer service skills, Strong communication skills - verbal and written and the ability to communicate with people at all levels. You will have good attention to detail and accuracy and be able to work on own initiative within minimal supervision. You will also be adaptable and able to work in a demanding fast paced environment and experience of working with databases is an advantage.

Our client is offering a competitive salary of £26,189 plus some great benefits such as training and development schemes, eye care vouchers, good pension contribution, cycle to work scheme and much more! There is likely to be occasional out of hours working.

If this sounds like the role for you, please apply today or call Louise on 01235 706100!