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Employee Assistant Programme Operations Officer

  • Location:

    Cardiff, Wales

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £15.3 per hour

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 2 months ago

  • Duration:


  • Expiry date:


  • Startdate:


Job Description

Brook Street have a fantastic opportunity for a talented individual to support an excellent organisation. We are looking for someone to support the team manager in the day-to-day management and delivery of the service team. This role is initially for 6 months with the potential of it getting extended.

Duties Include:

  • Manage the operation, planning, organising and delegating work, monitoring progress and intervening as required.
  • Manage the performance, induction and training of the team. This will include supporting and guiding team members in welfare issues, escalating as necessary to specialist support areas.
  • Ensure the delivery of the team's service level agreements, adapting these according to changes in workload and customer requirements.
  • Gather and analyse data to inform decisions, establishing basic trends and patterns in data, providing specialist knowledge and experience to inform both operational and strategic level decision-making and creating reports as appropriate.
  • Take responsibility for resolving issues independently where they fall within set role objectives.

You will have:

  • Substantial experience of managing a mental health service.
  • Substantial experience of managing a mental health service.
  • Proven ability to effectively analyse service data for use in decision making.
  • Evidence of ability to solve expansive problems using initiative and creativity; identify and propose both practical and innovative solutions.


  • Excellent pay rates
  • Hybrid working
  • No weekends
  • City Centre

For more information contact James Treacy at Brook Street or apply now!!


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