Job Description

💻 End User Compute Support Analyst - Band 4
📍 Newcastle upon Tyne (on-site, 5 days per week)
💷 £13.57 per hour

Join NHS Business Services Authority (NHSBSA) as an End User Compute Support Analyst and help deliver essential IT support to 7,500+ users across the NHS. You'll play a key role in keeping critical systems running smoothly while providing excellent customer service.

🌟 What you'll do:

• Deliver 1st and 2nd line IT support across NHSBSA sites.

• Diagnose and resolve hardware/software issues, escalating where needed.

• Install, configure, and maintain ICT equipment.

• Ensure all queries are logged, updated, and resolved efficiently.

• Build strong working relationships and support system improvements.

✅ What we're looking for:

• IT Customer Service or previous IT support experience.

• Strong communication and problem-solving skills.

• Experience with Windows environments, MS Office, and basic IT systems.

• Proactive and adaptable approach with attention to detail.

• A-level (or equivalent) in computing OR relevant experience.

Desirable: Knowledge of ITSM tools (e.g., SCCM, MDM, Office 365) and IT certifications (e.g., ITIL, MCP).

🏢 Location:

This is a fully on-site role working across 3 North East office locations:

• Stella House, NE15 8NY

• Greenfinch Way, NE15 8NX

• Bridge House, NE1 6SN

🌱 Why join NHSBSA?

✔ £13.57 hourly pay
✔ Competitive NHS benefits & pension
✔ Training & development opportunities
✔ Supportive, inclusive team culture

📅 Apply now to support digital services that make a real difference in healthcare.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.