Job Description

Position: Full-Time Temporary End User Computer Support Analyst

Location: Fleetwood
Contract: 6 months with the possibility of a permanent role for the right applicant
Working Hours: Monday to Friday, Office Hours (37 hours per week)
Hourly Rate: £15.33 per hour

Job Description:

We are currently seeking an end user computer support analyst for our public sector client based in Fleetwood. The successful applicant will assist with a Windows 11 roll out project configuring devices and assisting users.

Requirements:

• Managing your own time and work commitments/deadlines.
• To diagnose and resolve software and hardware incidents across a range of ICT and software applications and to escalate these more senior members of the team or the appropriate resolver group as required.
• To assist all our users with any logged ICT related incident when called upon.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary (to own the issue until it is resolved).
• Add to and ensure the knowledge base and knowledge records are accurate, up to date and relevant for our customers and technology teams.
• To accurately record, update and document requests using the IT service desk system.
• To install and configure new ICT equipment.
• To manage access to applications and technology systems through effective access management (User Account Management).
• To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

Requirements:

• Working collaboratively within a team setting.
• Working under general direction whilst taking the initiative and responsibility for delivery individual tasks.
• managing call closure and escalations
• Analysis, investigation and resolution of ICT issue , within new and existing services to enable business continuity and resolve impacting incidents.

Benefits:

• Weekly pay, holiday and pension scheme
• Location accessible by car, train or bus

Application Process:

If you are interested in this position, please apply online with your CV in WORD format.

Important:

Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.