Job Description

Engagement Manager
Thames Valley Park, Reading
Contract is 6 months

Brook Street is currently working on behalf of our Global IT Client to recruit an Engagement Manager. This is a contract role based in Reading for 6 months (until the end of the financial year, June 2019).

As a Brook Street contractor you will be entitled to 25 days holiday per annum, 8 days paid Bank Holidays pro rota, discounted gym membership, use of the onsite health facility, access to online learning and training, free parking and an excellent subsidised restaurant.

Salary: up to £37,300 per annum, based on experience, plus benefits

Job Description
With over 21,000 employees worldwide, our client's Services team includes IT architects, consultants, support engineers, sales, and business leaders who serve our customers in 191 countries and 46 languages, providing best-in-class platforms and productivity services. Our Customer Services and Support (CSS) team is on the front lines with our customers - Consumer and Enterprise - helping them get the most from their technology investments.
With CSS spread across multiple sites and 3 time zones, we are looking for an Engagement Manager who demonstrates experience in/understanding of management and administration of sites covering multiple sites within a given time zone or country.

Responsibilities
" Believe that everyone's abilities can be improved through education, training, learning and hard work, with a focus on getting better instead of being good.
" Multi-task and change direction in response to a fluctuating work environment
" Make timely decisions, exercise sound judgement, and work with integrity and professionalism
" Be self-motivated and independent with excellent communication and interpersonal skills
" Possess solid project-management and problem-solving skills
" Proven track record of accountability, reliability, confidentiality, and a positive attitude
" Be a strong team player who will demonstrate drive and initiative
" Share a passion to make our employee experience easy, insightful and trusted
" Be an advocate managing strategic stakeholders such as the site leader, real estate and facilities, local IT, local security. Ensuring effective business relationships to anticipate and manage issues and escalations
" Responsible for annual site plan and delivery
" Drive programmes and project for CSS to improve employee experience
" Ensure effective business operations for CSS team including facilities, compliance and adherence to local regulations & standards
" Local engagement with CSS Business Engagement Manager, GMSO, HR, and other onsite teams to create opportunities to collaborate
" Coordinate with Site Program Manager and broader teams of Admins to ensure comprehensive support is received for the CSS teams
" Handle logistics setup for all hands, off-sites, and other events

Candidate Requirements
" Project management skills but not necessarily a Project Manager style; the ideal candidate will be someone who is creative.
" Proficiency with the Microsoft Word, Excel, PowerPoint, Outlook, OneNote
" 2+ years in a group administrative, project management, or business operations role

Qualifications
" This isn't a Project Manager role per say, but there are skills that tie in with a Project Manager that are required to be successful in this role.
" The role is a hybrid between running projects and managing the administrative tasks.
" Demonstrated problem-solving skills and strong attention to detail.
" Demonstrated ability to change direction in response to changing work situations.
" Ability to accommodate working styles and perspectives of diverse individuals


Deadline for CV submission: Thursday 29th November @ 2.00pm