Our client is a Corporate IT business based at Thames Valley Park, Reading
One of Europe's leading independent IT Infrastructure providers
We are seeking an experienced Customer Account Executive to join a busy and expanding team based in Reading.
You will have experience ideally with Sales within the IT sector. ability to converse with Senior level customer contacts and to identify and up-sell opportunities across products and services.
Excellent customer care skills with the ability to listen and communicate effectively with customers and internal departments.
2yrs + experience in a similar role
Our client is a leading independent provider of IT infrastructure services.
The Inside Sales manage and deliver product and supply chain engagements for our customers across the Group. With a team of circa 500 people across Germany, UK, France and Belgium, we transact over 750,000 orders per annum. Our remit is broad and covers business take on, in life quote, order management and margin control as well as post sales billing management
This is a dynamic environment in which colleagues are supportive and managers inspiring. Part of an Inside Sales team for a portfolio of prestigious customers, you'll have all the tools, information and resources available to do your role as a Customer Executive and to be successful.
Knowledge, Skills & Experience
Manage customer liaison to transact basic solution sales to maximise profit
Closes standard transactions and looks for opportunities to maximise profitability.
Identify customer queries and resolve to enhance customer satisfaction and relationship
Accountability for all operational transactions to ensure ownership of customer Act in accordance with Company Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.
Ability to build rapport quickly with customers and internal stakeholders
Experience in building effective relationships and Team working
Ability to work independently and meet deadlines
Knowledge of basic Services and Solutions
Ability to resolve customer queries and spot opportunities to up sell
Ability to understand and utilise a number of IT systems for the benefit of the customer and Company, SAP knowledge desirable however not mandatory